Effective Date: 17.06.2025
This Vendor Policy outlines the rules, responsibilities, and obligations for all vendors registered and operating on the SKYDO platform (https://skydo.in). By creating a vendor account, you agree to comply with the following terms.
1. Vendor Registration & Approval
- All vendors must complete the registration process, including submission of valid KYC documents such as Aadhar, PAN, and contact information.
- Vendor accounts will be manually reviewed and approved by SKYDO before listings are activated.
- SKYDO reserves the right to reject or suspend vendor registration at its sole discretion without prior notice if violations or fraud are suspected.
2. Vendor Listings & Content Guidelines
- Vendors may list services, events, and products (digital or physical) as per their subscription plan.
- All content (titles, descriptions, images, prices) must be accurate, original, and not misleading.
- Listings that violate legal norms, copyright, or SKYDO policies will be removed within 24 hours without notice.
- SKYDO reserves the right to edit or moderate content for quality and compliance.
3. Delivery Responsibility
- SKYDO does not participate in product delivery. Vendors are solely responsible for fulfilling and delivering physical products to customers.
- Vendors must update shipping and courier details through the platform’s Delivery Details Update page.
- SKYDO holds no responsibility for delivery failures, delays, or disputes involving courier partners.
4. Refunds & Customer Support
- Vendors must clearly define their refund policy on their product or service pages.
- SKYDO recommends a minimum 30-day refund period for all vendor services or products.
- Vendors may handle refunds independently. However, if they request SKYDO to process refunds, it will only be done through the original payment method (e.g., Razorpay).
- Vendors must respond to customer refund or complaint requests within 3–5 business days.
5. Payment & Withdrawal
- Vendor payments (for subscriptions or service charges) must be made through the SKYDO payment gateway.
- Withdrawal of vendor earnings is allowed as per the Withdrawal Policy after meeting minimum balance and KYC verification.
- SKYDO charges applicable service/platform fees based on subscription or commission structure, which will be clearly shown in your vendor dashboard.
6. Legal Compliance
- Vendors must comply with all Indian laws, including taxation (GST, where applicable), consumer protection, and business licensing.
- Vendors are solely responsible for generating GST invoices to customers (if registered under GST).
7. Vendor Conduct & Penalties
- Vendors must maintain professional behavior with customers and the SKYDO team.
- The following violations may result in warnings, suspensions, or permanent ban:
- False claims or listings
- Non-fulfillment of orders
- Repeated customer complaints
- Abusive or unethical behavior
- SKYDO reserves the right to terminate vendor accounts without refund in case of major policy violations.
8. Contact & Communication
If you are a vendor and have queries, contact:
Business Name: SKYDO (Individual)
Email: info@skydo.in
Phone: 9942803045
Address: 744, EVN ROAD, ERODE – 638001